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AIA Refuel Program Accreditation

Queensland Timber Flooring has been accredited under the Australian Institute of Architects Refuel Continuing Professional Development program. We are very proud to be aligned with this important program and are looking forward to working with architects and designers to promote professionally delivered timber flooring solutions. ..

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Frequently Asked Questions

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Bamboo - Bamtek cleaning?

Our customers have repeatedly told us how easy Bamtek is to keep clean. Experience tells us to use micro fibre brooms as this is one of the best products for keeping your Bamtek floor looking great. This will be a good investment and tends not to leave any streaky marks on the floor. Use of chemicals is not recommend, but you can use a cap of metholayated spirits in a bucket of warm water.

Bamboo - Can I install bamboo flooring over existing tiles?

It is not uncommon to install our floors over tiles. There are a few potential negatives that you need to be aware of: If the tiles come loose from the sub floor you are not covered by our installation warranty. Tile floors are rarely perfectly flat so when your bamboo floor is installed it will have some hollow sounding areas. The other thing we must check is that the glue we use bonds very well to the surface of the tile. In most cases we recommend that the floor be wiped over with metholated spirits and given a light sanding to ensure the glue bonds sufficiently. Laying 15mm thick boards over existing tiles can create height discrepancies to adjoining floor coverings and you may need to adjust the clearance height of doors.

Bamboo - Can I install the floor myself?

This is difficult question for us to answer without knowing your skill level. In saying this we have had many customers choose to install their own floors and the majority of them have had great results. If you choose to install your self we give you a self installation guide that gives some useful hints and we also give you phone support. A few customers that have run into difficulty have asked our installers to lend a hand. So if you have the confidence this is a great way to save money and can give you a sense of satisfaction.

Bamboo - Can you install bamboo flooring over under floor heating?

We have done this in a number of installations. However, there are a number of things that need to be considered. Our experience with under floor heating is that the installer of the heating needs to pay attention to the level of the finished floor. On a number of jobs we have found that the screed or mesh that covers the under floor heating cables can be uneven making it very difficult to install over. You will need to inform the Bamtek team if you intend to install under floor heating under the bamboo.

Bamboo - Can you repair my floor?

Damage may happen which would be the same if it was solid timber. You will be able to fix minor damage like scratches and dents if you follow the guidelines available from our website or calling us for advice. Precise floors will always be available to give advice on Bamtek or be able to visit in order to assess the best course of rectification. In many cases it is possible to cut out and replace damaged boards returning your floor to it to original condition. The process is more involved should a complete re-sand and polish is required over the entire floor once any boards have been replaced.

Bamboo - Do you install the boards on plywood like they often do with solid timber flooring over existing timber flooring?

Traditionally, the best method of installing a solid timber floor is to glue and pin the floorboards onto sheets of ply wood. There are several benefits to this type of installation; Firstly, it helps protect the timber from moisture in the sub floor, Secondly, it helps hold down the floor-boards and thirdly it helps minimize the affect of undulations in the sub floor. However, Bamboo is better suited to direct stick installations because it is 15mm thick, more resistant to moisture and movement, and the gluing techniques we use minimize the undulations in the sub floor. Also the way the Bamtek boards are manufactured with the cross laminated centre layer effectively reproducing the benefits created by installing boards onto ply wood. Therefore there is little benefit in installing Bamtek floor boards onto plywood, unless of coarse your sub floor is unsuitable for direct fixing.

Bamboo - Does Bamtek change colour like timber?

Generally all timber floors do and strand woven bamboo is know different and will change colour over time. The natural tones can become a darker golden colour, this is a natural process as a result of exposure to natural light. There will be greater exposure in front of patio doors or large windows and will speed up the colour change. Experience tells us that colour change is noticeable in the first few months and after matures more steadily, to only enhance the lovely natural appearance.

Bamboo - Does it scratch?

Bamtek boards are coated with 6 coats of low emission water based German polyurethane. To improve the scratch-resistance of your floor we also incorporate into the polish a leading nano technology. The polishes used are tough but not scratch proof however If our care guidelines are followed then your Bamtek floor should last a lifetime.

Bamboo - How do you install Bamtek flooring?

Premium grade bamboo flooring can be installed by various methods depending on site conditions and the bamboo floor you choose. The boards can be glued directly onto the sub floor, fixed direct to battons or plywood, and we have even floated numerous floors. Do you organise the installation? What is the lead time from ordering the product to installation? What is the lead time from ordering the product to installation? At Bamtek we have consistently achieved the highest standard of Bamboo floor installation by only using professional craftsmen experienced in laying bamboo flooring. At present we have a several full time installation teams working for us. This gives us the opportunity to install the floor when it suits you. It is a good idea to give us as much lead time as possible to arrange dates that best suit you.

Bamboo - How hard is the floor?

Bamtek is 73% harder than Jarrah as proven in various tests both in China and in Australia. Additional tests have proved engineered strand-woven bamboo to be more stable making it much less suseptable to temperature change or humidity, unlike older generation solid bamboo and other inferior flooring products on the market.

Bamboo - How long will it take to install my bamboo floor?

This is entirely dependant on the size of the job and the difficulty of the layout. Our installations are typically quick, clean and easy and usually take about one third the time of laying a solid timber floor. Some homes can be done in a day; others can take up to one week. The only exception to this would be if we sand and polish the floor in the home in which case you will need to allow at least double the time it would take to install a prefinished floor.

Bamboo - How much glue is used?

As the product feels heavy it is sometimes assumed there is a lot of glue used in the manufacturing process, but in reality there is less than 2%. The weight is as a result of density achieved through the compression under a 2,000 ton press to compact the raw bamboo fiber into the board thickness.

Bamboo - How should I best look after my Bamtek floor?

Caring for your floor is very easy and we provide all clients with a guide to maintaining your floor. A quick guide to maintain your floor:
  • Always lift furniture, never drag
  • Use protector felt or pads on furniture
  • Rugs are good where there is most traffic
  • Mats outside and inside exterior doors are good as they trap sand and grit
  • Remove shoes on entry
  • Clean up spills straight away
  • Sweep regularly with a solid floor broom

Bamboo - Where is the product made?

Our product is manufactured to our specific design requirements in an ISO 9001 accredited factory in China due to the abundant supply of suitable bamboo and labour. There is a large European influence being used in the manufacturing process from the advanced technology, physical use of machinery, as well as the finishes and glues which as some are imported from European countries.

Bamboo - Why is engineered better?

When you are doing your research you will find a number of companies selling this solid style of bamboo.

Many customers have been extremely distressed that their lovely floor became uneven on the surface just a few short months after installation. This is known as cupping and is a result of the boards being compressed under pressure due to excessive moisture.

Study trials and experience have shown us that this product is not suitable for Australian conditions.The structure of the compressed grain board is fundamentally flawed as the grain only runs the length of the board leaving nothing to stop it distorting.

Some flooring companies are adamant that this problem is only due to moisture in the concrete slab and laying a moisture barrier will solve the problem. Our experience is that this is not always true; some slabs do require a moisture barrier but this will not always be enough to stop the floor failing. And obviously, this is something we all want to avoid... isn’t it?

Bamtek is a superior product giving you complete confidence and total peace of mind. Bamtek is a result of many years of study trials and was developed by us to solve these problems.There are many processes that are essential to making Bamtek suitable for southern hemisphere conditions from the cross-engineered bamboo centre layer which is essential for stability to scientifically tested balancing times. As well is fastidious attention to moisture control, superior glues and bonding techniques, pressure control, hot pressing and well managed mature plantations.

This does come at a cost with Bamtek being considerably more expensive to make, it is still the smarter choice with it being an investment in a floor that will perform in your home for many years.It is important to understand worth mentioning that on any wooden or compressed bamboo floor you can only sand the surface down until you reach the tongue and groove; even 19mm solid hardwood!

Bamboo - Will my floor vary in colour?

All our Bamtek boards are hand selected and graded for colour to ensure each pack has an even shade. These are identified on the boxes to aid the installer to select from all the packs to give a perfectly blended natural appearance. Small variation is essential to achieve a natural look with varying degrees of shade subject to personal preference.

Bamboo - Will red wine damage or stain the floor?

Bamtek boards are sealed on all sides which should protect them from absorbing such spills however all spills should be cleaned up as soon as possible. Ii is important to care for the polish layer as if lost or removed the floor will be more susceptible to potential staining.

Bamboo - Will termites attack the floor?

Internationally, Bamboo is regarded as termite resistant. However, our experience has shown us that termites can eat bamboo flooring. Therefore, we impregnate the raw material with the mineral boron which has the effect of improving the floors already natural resistance. It is important to note that the floor is not termite proof, so prevention is better than cure.

Bamboo - Will there be any dust or bad fumes? Will we have to leave the home during floor installation?

Pre-finished: There is no need for you to move out. All the boards are pre-finished which means there is no floor sanding and polishing in the home. The glue we use to bond the boards to the sub floor can give off a faint smell on the first day or two. Once dry there is no release of smells. That’s a big advantage.

Sanded and polished in house: The laying of the boards is quick and clean. The glue we use to bond the boards to the sub floor can give off a faint smell on the first day or two. Once the glue dries there is no release of smell. The floor sanding and polishing process will be a little dusty. We only use state-of-the-art equipment to ensure the process is as quick and clean as possible.

Bamboo - Would the floor be ruined if flooded?

This would depend on the amount of water involved, a spillage, a leaking machine, or more drastic problem. Water is damaging and the longer it remains on the floor before it dries or is drained away the more damage would result. Minor instances if cleaned up quickly generally have no detrimental affect, however, major flooding could result in the floor having to replace some boards in the damaged area and the whole floor being sanded and re-polished. Bamtek boards are engineered to make them more resistant to moisture than a solid timber floor and are therefore can be more resilient in these situations. Bamboo is generally regarded to be more water resistant than most timber; in addition every Bamtek board is sealed on all edges as well as a humidity expansion gap within the cross lamination layer construction of the board.

Can I install bamboo over an existing timber floor?

Existing timber floors are no different to other types of sub-floor and as long as they are level, free from polish and oils then they are more then suitable for installing onto. Quite often existing timber floors simply need a coarse floor sanding to level them and remove existing finishes.

Can we install our own Tongue & Groove strip wood floor?

Generally no, it is not a DIY product and should be installed by an experienced builder or specialist flooring company. Problems can occur when installing over concrete, if the right procedures are not adhered to. It is imperative that all moisture contents (concrete and timber) are checked.

Do I need to match my stairs with my floor?

Some people try to match the colour of their stairs and flooring. Stairs are like any other standalone joinery product used in timber flooring, such as entry and bi-fold doors. They can be treated as a separate item making a feature of your floor.

Do timber floors need expansion joints?

Yes. All timbers (new and old) continually expand and contract with the different seasons. If no allowances are made for this movement, the results can be catastrophic.

Do you supply timber flooring only for our builder to install?

Yes, we do supply only, as a number of our customers (mainly builders), install their own floors. We can offer you a large selection of timber species at competitive prices.

How can I prevent my floor from scratching?

To minimise scratches, all furniture should be fitted with felt pads and a doormat should be placed at external doors.

How do I maintain my wood floor?

There are many types of cleaning product on the market and some may be harmful to your particular wooden floor finish. We recommend using a bucket of warm/hot water and a cap full of methylated spirits. Use a damp mop only and be careful to never saturate your wooden floor.

If I use a hard varnish finish, will this make my floor harder?

No, the hardness of a floor depends on the density of the timber species only. Select a hardwood timber for the most durable hard floor material.

Ordering Flooring

When ordering timber flooring, the following details should be provided to the timber supplier: -

  • species (or species mix)
  • grade
  • profile and end-joint type
  • cover width
  • thickness
  • quantity (in linear metres)

Flooring should be supplied within the moisture content range from 9% to 14%, except for Cypress which should be supplied in the range of 10% to 15%. For larger jobs in specific environments a different range may be specified.

To calculate the linear metres of flooring required, the following method is recommended.

Total length of flooring required = area of floor (m2) x 1000 + Wastage / cover width (mm)

Allowance for waste should be approximately 5% for endmatched flooring.

What are the individual lengths of T & G wood flooring?

Tongue & Groove wood flooring comes in random lengths up to 5 m long, but there is no standard in the timber industry stating minimum or maximum lengths. The lengths of flooring solely depend on the quality of trees being milled. Certain species of tree will naturally produce longer pieces of wooden flooring.

Why does timber flooring have to be acclimatised?

The word acclimatisation is now widely used within the building industry in relation to equilibrium of the moisture content in timber flooring. This generally means that flooring is delivered to site and stored in the environment in which the floor is to be laid, to "acclimatise". This procedure should only take place at certain times of the year, especially in Queensland. As timber flooring expands and contracts with different levels of moisture, it is critical to moisture test all flooring prior to installing.

Will my floor stay the same colour?

Generally speaking, all timbers mellow with age. As mentioned in the Installation and Polishing section, the water based polyurethanes reduce the yellowing effect of lighter timbers. Darker timbers will darken even more with age, but may also fade in direct sunlight.

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